Our Cancellation Form allows you to request a cancellation of your order before it has been dispatched. This form goes directly to our warehouse team.
If your order has been dispatched, please contact us to arrange a return of your order. Please note, it may not be possible to cancel your order as order statuses are not updated immediately after dispatch.
| Cookie | Duration | Description |
|---|---|---|
| __stripe_mid | 1 year | This cookie is set by Stripe and used for fraud prevention. It is necessary for us to allow stripe to process payments. |
| _lscache_vary | 2 days | Used by LiteSpeed cache for the prevention of cached pages. |
| cli_user_preference | 1 year | This cookie is set by GDPR Cookie Consent plugin. The purpose of this cookie is to store whether or not the user has given consent for cookie usage. It does not store any personal data. |
| cookielawinfo-checkbox-advertisement | 1 year | The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Advertisement". |
| cookielawinfo-checkbox-analytics | 11 months | This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Analytics". |
| cookielawinfo-checkbox-functional | 11 months | The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional". |
| cookielawinfo-checkbox-necessary | 11 months | This cookie is set by GDPR Cookie Consent plugin. The cookies is used to store the user consent for the cookies in the category "Necessary". |
| cookielawinfo-checkbox-others | 11 months | This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Other. |
| cookielawinfo-checkbox-performance | 11 months | This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Performance". |
| CookieLawInfoConsent | at least one session | Records the default button state of the corresponding category along with the status of CCPA. It works only in coordination with the primary cookie, viewed_cookie_policy. Contain values of both viewed_cookie_policy and cookielawinfo-checkbox-necessary/cookielawinfo-checkbox-non-necessary along with CCPA values. |
| store_notice[notice id] | session | Allows customers to dismiss the Store Notice. |
| viewed_cookie_policy | 11 months | The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. It does not store any personal data. |
| woocommerce_cart_hash | session | Helps WooCommerce determine when your cart contents/data changes. No personal information is stored within these cookies. |
| woocommerce_items_in_cart | session | Helps WooCommerce determine when your cart contents/data changes. No personal information is stored within these cookies. |
| woocommerce_recently_viewed | session | Powers the Recent Viewed Products. No personal information is stored within these cookies. |
| wp_woocommerce_session_* | 2 days | Contains a unique code for each customer so that it knows where to find the cart data in the database for each customer. No personal information is stored within these cookies. |
| Cookie | Duration | Description |
|---|---|---|
| _gat | 1 minute | This cookies is installed by Google Universal Analytics to throttle the request rate to limit the colllection of data on high traffic sites. |
| Cookie | Duration | Description |
|---|---|---|
| _ga | 2 years | This cookie is installed by Google Analytics. The cookie is used to calculate visitor, session, campaign data and keep track of site usage for the site's analytics report. The cookies store information anonymously and assign a randomly generated number to identify unique visitors. |
| _gid | 1 day | This cookie is installed by Google Analytics. The cookie is used to store information of how visitors use a website and helps in creating an analytics report of how the website is doing. The data collected including the number visitors, the source where they have come from, and the pages visted in an anonymous form. |
| _hjAbsoluteSessionInProgress | 30 minutes | This cookie is used by Hotjar to detect the first pageview session of a user. 30 minutes duration, extended on user activity. |
| _hjCookieTest | 100ms | Checks to see if the Hotjar Tracking Code can use cookies. If it can, a value of 1 is set. Deleted almost immediately after it is created. Under 100ms duration, cookie expiration time set to session duration. |
| _hjFirstSeen | 30 minutes | Hotjar identifies a new user’s first session. Used by Recording filters to identify new user sessions. 30 minutes duration, extended on user activity. |
| _hjHasCachedUserAttributes | session | Enables Hotjar to know whether the data set in _hjUserAttributes Local Storage item is up to date or not. Session duration. |
| _hjid | 1 year | This cookie is set by Hotjar. This cookie is set when the customer first lands on a page with the Hotjar script. It is used to persist the random user ID, unique to that site on the browser. This ensures that behavior in subsequent visits to the same site will be attributed to the same user ID. |
| _hjIncludedInPageviewSample | 2 minutes | Used by Hotjar. Set to determine if a user is included in the data sampling defined by our site's pageview limit. 2 minutes duration, extended every 30 seconds. |
| _hjIncludedInSessionSample_1632307 | 2 minutes | Used by Hotjar. Set to determine if a user is included in the data sampling defined by your site's daily session limit. 2 minutes duration, extended every 30 seconds. |
| _hjLocalStorageTest | 100ms | Checks if the Hotjar Tracking Code can use Local Storage. If it can, a value of 1 is set. Data stored in _hjLocalStorageTest has no expiration time, but it is deleted almost immediately after it is created. Under 100ms duration. |
| _hjRecordingEnabled | session | Set when a Hotjar Recording starts. Read when the Recording module is initialized to see if the user is already in a recording in a particular session. Session duration. |
| _hjSession_1632307 | 30 minutes | Hotjar holds current session data. Ensures subsequent requests in the session window are attributed to the same session. 30 minutes duration, extended on user activity. |
| _hjSessionResumed | session | Set when a session/recording is reconnected to Hotjar servers after a break in connection. Session duration. |
| _hjSessionStorageTest | 100ms | Checks if the Hotjar Tracking Code can use Session Storage. If it can, a value of 1 is set. Data stored in _hjSessionStorageTest has no expiration time, but it is deleted almost immediately after it is created. Under 100ms duration. |
| _hjSessionTooLarge | 1 hour | Causes Hotjar to stop collecting data if a session becomes too large. Determined automatically by a signal from the server if the session size exceeds the limit. 1h duration. |
| _hjSessionUser_1632307 | 1 year | Set when a user first lands on a page. Persists the Hotjar User ID which is unique to that site. Hotjar does not track users across different sites. Ensures data from subsequent visits to the same site are attributed to the same user ID. |
| _hjTLDTest | session | Hotjar tries to store the _hjTLDTest cookie for different URL substring alternatives until it fails. It enables Hotjar to try to determine the most generic cookie path to use, instead of page hostname. It means that cookies can be shared across subdomains (where applicable). After this check, the cookie is removed. Session duration. |
| _hjUserAttributes | local storage | Hotjar stores User Attributes sent through the Hotjar Identify API. No explicit expiration. |
| _hjUserAttributesHash | 2 minutes | Enables Hotjar to know when any User Attribute has changed and needs to be updated. 2 minutes duration, extended every 30 seconds. |
| hjActiveViewportIds | local storage | Hotjar stores user active viewports IDs. Stores an expirationTimestamp that is used to validate active viewports on script initialization. |
| hjViewportId | session | Hotjar stores user viewport details such as size and dimensions. Session duration. |
| mc_landing_site | 7 days | Used by MailChimp to store which page was visited first. |
| tk_ai | 5 years | Gathers information for WordPress by themselves, first party analytics tool about how WP services are used. A collection of internal metrics for user activity, used to improve user experience. |
| tk_lr | 1 year | This cookie is set by JetPack plugin on sites using WooCommerce. This is a referral cookie used for analyzing referrer behavior for Jetpack |
| tk_or | 5 years | This cookie is set by JetPack plugin on sites using WooCommerce. This is a referral cookie used for analyzing referrer behavior for Jetpack |
| tk_qs | 30 minutes | Gathers information for WordPress by themselves, first party analytics tool about how WP services are used. A collection of internal metrics for user activity, used to improve user experience. |
| tk_r3d | 3 days | The cookie is installed by JetPack. Used for the internal metrics fo user activities to improve user experience |
| tk_tc | session | Used by Jetpack to store the user's usage history. |
| Cookie | Duration | Description |
|---|---|---|
| _fbp | 3 months | This cookie is set by Facebook to deliver advertisement when they are on Facebook or a digital platform powered by Facebook advertising after visiting this website. |
| fr | 3 months | The cookie is set by Facebook to show relevant advertisments to the users and measure and improve the advertisements. The cookie also tracks the behavior of the user across the web on sites that have Facebook pixel or Facebook social plugin. |
| IDE | 1 year 24 days | Used by Google DoubleClick and stores information about how the user uses the website and any other advertisement before visiting the website. This is used to present users with ads that are relevant to them according to the user profile. |
| NID | 6 months | This cookie is used to a profile based on user's interest and display personalized ads to the users. |
| test_cookie | 15 minutes | This cookie is set by doubleclick.net. The purpose of the cookie is to determine if the user's browser supports cookies. |
